TERMS AND CONDITIONS

Welcome to LaptopRealm. These Terms and Conditions govern your access to and use of the LaptopRealm website, online store and related services operated by LaptopRealm Limited ("LaptopRealm", "we", "us" or "our").

By accessing our website, placing an order or purchasing any product from us, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

LaptopRealm is a retail technology business offering laptops, desktop computers, computer accessories, electronic gadgets and other related products.

Our website allows customers to:

• • Browse available products.
• • View product descriptions, specifications and prices.
• • Select products and place orders.
• • Make payments through available payment channels.
• • Contact our customer support team for enquiries and assistance.

We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate. However, minor variations may occur.

All products are subject to availability. Prices displayed on our website are in Nigerian Naira (₦), unless otherwise stated.

LaptopRealm reserves the right to:

• • Update product prices when necessary.
• • Correct inaccurate product descriptions or pricing errors.
• • Withdraw or discontinue products.
• • Limit quantities available for purchase.

If an order is affected by a pricing error or product unavailability, we will contact the customer to discuss the appropriate next steps, including cancellation and refund where applicable.

When you place an order through our website, you are making a request to purchase the selected products. An order is not necessarily accepted until LaptopRealm confirms the order.

We reserve the right to reject or cancel an order where:

• • The product is unavailable.
• • Payment cannot be verified.
• • Incorrect information has been supplied.
• • We reasonably suspect fraudulent or unauthorised activity.

Customers will be notified of significant changes affecting their orders.

LaptopRealm accepts payments through the payment methods displayed during checkout.

Our online payment processing may be facilitated by third-party payment service providers, including SOTI Payment Ltd (OPay).

By proceeding with payment, customers acknowledge and agree that:

1. 1. Payments must be made through the approved payment channels provided at checkout.
2. 2. Customers must ensure that payment details are accurate.
3. 3. Payment confirmation may be required before an order is processed or dispatched.
4. 4. LaptopRealm does not request customers' ATM PINs, card passwords or banking authentication credentials.
5. 5. Third-party payment providers may process transactions in accordance with their respective terms, privacy policies and security procedures.

LaptopRealm offers delivery arrangements based on the customer's location and the available delivery options.

Customers are responsible for providing accurate delivery information, including their name, telephone number and delivery address.

Delivery charges and estimated delivery periods, where applicable, will be communicated during the ordering process or by our customer service team. Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.

Customers should inspect delivered products and report any visible damage, missing items or incorrect products promptly.

LaptopRealm aims to ensure customer satisfaction. Customers who receive defective, damaged, incorrect or materially misdescribed products should contact our support team with their order details and supporting evidence.

Return, replacement, exchange and refund requests will be assessed in accordance with our applicable return policy and Nigerian consumer protection laws.

Where a refund is approved:

• • The refund will generally be made through the original payment method where practicable.
• • Refund processing times may depend on the payment service provider and financial institution.
• • Customers may be asked to provide additional information required to verify the transaction.

Warranty coverage varies by product. Where a product carries a manufacturer warranty or a LaptopRealm-provided warranty, the applicable warranty duration and conditions will be communicated in the product listing, invoice or accompanying documentation.

Customers should retain their purchase receipts and warranty documentation. Warranty claims are subject to the applicable warranty terms.

By using our website and purchasing our products, you agree to:

• ✓ Provide accurate and complete personal and delivery information.
• ✓ Use our website only for lawful purposes.
• ✓ Avoid fraudulent, unauthorised or deceptive transactions.
• ✓ Not interfere with the security or operation of our website.
• ✓ Respect the intellectual property rights of LaptopRealm and other parties.

LaptopRealm respects customer privacy and is committed to protecting personal information. Information collected during browsing, registration, checkout or customer support interactions may include:

• • Customer names.
• • Telephone numbers.
• • Email addresses.
• • Delivery addresses.
• • Order and transaction information.

We use this information for order processing, payment verification, delivery coordination, customer support, fraud prevention and other legitimate business purposes.

Payment card information and other sensitive payment credentials are handled by the relevant payment service providers in accordance with their security procedures. We do not sell customers' personal information.

Please refer to our Privacy Policy for additional information about how we collect, use, store and protect personal data.

Our website may integrate third-party payment services to facilitate online transactions. Such providers may have their own terms, privacy policies and operational requirements.

LaptopRealm is not responsible for temporary interruptions or technical failures originating from third-party payment infrastructure, although we will make reasonable efforts to assist customers experiencing payment-related issues.

LaptopRealm will make reasonable efforts to maintain an accurate, secure and reliable online shopping experience.

To the extent permitted by applicable law, LaptopRealm shall not be liable for indirect losses arising from temporary website interruptions, third-party service failures or circumstances beyond our reasonable control.

Nothing in these Terms and Conditions limits liability where such limitation is prohibited by applicable law.

All website content, including text, graphics, logos, images, designs and other materials belonging to LaptopRealm, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit our website content without prior written permission.

LaptopRealm reserves the right to update or modify these Terms and Conditions when necessary. Updated versions will be published on this website with a revised effective date.

Continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from the use of our website or purchase of our products shall be handled in accordance with applicable Nigerian laws.