PRIVACY POLICY

LaptopRealm Limited ("LaptopRealm", "we", "our" or "us") respects your privacy and is committed to protecting the personal information of customers and visitors who use our website and services.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, browse our products, place an order, make a payment or contact our customer support team.

By using our website, you acknowledge that you have read this Privacy Policy.

LaptopRealm collects and processes personal information for legitimate business purposes, including:

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

LaptopRealm may use third-party payment service providers, including SOTI Payment Ltd (OPay) and Flutterwave, to facilitate electronic payments on our website.

When you make a payment:

• • Your transaction may be processed through the payment provider's secure payment infrastructure.
• • The payment provider may collect and process information required to complete and verify your transaction.
• • LaptopRealm may receive transaction references, payment confirmation, payment status and other relevant transaction information.
• • Payment providers may process personal information in accordance with their own privacy policies and applicable regulatory requirements.

For questions concerning information directly collected by a payment provider, customers may also need to contact that provider.

LaptopRealm processes personal information where an appropriate lawful basis exists under applicable data protection laws. These may include:

• • Contractual necessity: Processing information required to fulfil customer orders and provide requested services.
• • Legal obligations: Processing information necessary to comply with applicable laws and regulatory requirements.
• • Legitimate interests: Processing information for legitimate business activities, such as fraud prevention, website security and service improvement, where customers' rights do not override those interests.
• • Consent: Processing information where consent is required, including certain optional marketing communications and non-essential cookies.

Where processing relies on consent, you may withdraw your consent, subject to applicable legal requirements.

However, we may share relevant information with trusted third parties where necessary to operate our business and provide services:

• •
  Payment service providers: For payment processing, transaction verification and payment-related support.
• •
  Delivery and logistics providers: To deliver purchased products to your specified location.
• •
  Technology and hosting providers: To maintain our website, databases and online infrastructure.
• •
  Professional advisers: Where necessary for legal, accounting or compliance purposes.
• •
  Government and regulatory authorities: Where disclosure is required by applicable law or a lawful request.

We aim to ensure that third parties handling personal information are subject to appropriate confidentiality and data protection obligations.

LaptopRealm retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected. Information may be retained for:

• • Order and transaction records.
• • Warranty and after-sales support.
• • Accounting and financial reporting.
• • Fraud prevention.
• • Legal and regulatory compliance.
• • Resolving customer complaints and disputes.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable laws.

Our website may use cookies and similar technologies to improve browsing and shopping experiences. Cookies may be used to:

• • Maintain shopping cart sessions.
• • Remember customer preferences.
• • Improve website functionality.
• • Understand website traffic and performance.
• • Support website security.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features, including shopping cart and checkout services.

Where required, we will seek consent before using non-essential cookies.

LaptopRealm takes reasonable technical and organisational measures to protect personal information against:

• • Unauthorised access.
• • Accidental loss.
• • Unlawful disclosure.
• • Alteration or misuse.
• • Unauthorised destruction.

These measures may include access restrictions, secure hosting configurations, encryption where appropriate, system monitoring and other security practices.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Subject to applicable laws and any relevant exceptions under the NDPA, you may have the right to:

1. 1. Request access to personal information we hold about you.
2. 2. Request correction of inaccurate or incomplete information.
3. 3. Request deletion of your personal information.
4. 4. Object to certain types of personal data processing.
5. 5. Request restriction of certain processing activities.
6. 6. Request data portability where applicable.
7. 7. Withdraw consent where processing is based on consent.
8. 8. Lodge a complaint with the relevant data protection authority.

To exercise these rights, please contact us using the details provided in Section 14. We may request reasonable information to verify your identity before processing a privacy-related request.

LaptopRealm may occasionally send customers information about new products, offers, promotions and other business updates. Where consent is required, we will obtain it before sending marketing communications.

Customers may unsubscribe from marketing emails or request that they stop receiving promotional communications.

Please note that essential transactional communications, such as order confirmations, payment notifications and delivery updates, may still be sent when necessary to fulfil an order or provide a service.

Our website may contain links to third-party websites, payment platforms, social media services and other external resources. These external services operate independently and may have their own privacy policies and data protection practices.

LaptopRealm is not responsible for the privacy practices of external websites. We encourage customers to review the privacy policies of third-party services before providing their personal information.

LaptopRealm may update this Privacy Policy from time to time to reflect changes in our business operations, technology, services or applicable legal requirements.

Any updated version will be published on this page with a revised effective date. Customers are encouraged to review this page periodically.